Lammie Designs: Refund & Return Policy

Last updated: July 2026

Our Commitment

At Lammie Designs every piece leaves our atelier in Surulere, Lagos having passed through careful quality control. We take pride in what we make and we want you to love what you receive.

If something is not right, we will make it right.

Returns

We accept returns on eligible items within 2 days of delivery for Nigerian orders and 7 days of delivery for international orders.

To be eligible for a return, your item must meet the following conditions:

• Unworn and unwashed
• Different from what was ordered
• All original tags still attached
• In the same condition in which it was received
• Accompanied by proof of purchase or order number

Items that do not meet these conditions will not be accepted for return.

Non-Returnable Items

The following items are not eligible for return or exchange under any circumstances:

• When the item delivered is what was ordered
• Custom and made-to-measure pieces
• Sale items and heavily discounted pieces
• Items purchased with a promotional discount of 10% or more
• Intimate wear and swimwear
• Items that have been worn, washed, altered or damaged after delivery

Exchanges

We exchange when we make an error in sending the right size or colour requested.

To request an exchange:

• Contact us within 1 day of receiving your order
• WhatsApp us at +234 816 944 2484 or email us at customerexperience@Lammiedesigns.com
• Include your order number and the reason for the exchange
• We will confirm availability and provide return instructions

Please note that the customer is responsible for the cost of returning the item to us. We will cover the cost of shipping the exchanged item back to you for Nigerian orders. International customers are responsible for all shipping costs on exchanges.

Refunds

Once we receive and inspect your returned item we will notify you of the outcome within 3 to 5 business days.

If your return is approved: A refund will be processed to your original payment method within 7 to 10 business days depending on your bank or payment provider.

If your return is not approved: We will contact you with the reason and return the item to you at your expense.

Please note that original shipping fees are non-refundable.

Damaged or Defective Items

If you receive an item that is damaged or defective we sincerely apologise. Please contact us within 48 hours of receiving your order with:

• Your order number
• A clear photograph of the damage or defect
• A brief description of the issue

We will arrange a replacement or full refund at no additional cost to you. This is our commitment to the quality we stand behind.

Wrong Item Received

If you receive an item different from what you ordered please contact us within 48 hours of delivery. We will arrange for the correct item to be sent to you and cover all associated shipping costs.

How To Start A Return Or Exchange

International Returns

We welcome customers from across the world and understand that international returns require extra consideration.

International customers are responsible for:

• All return shipping costs
• Any customs duties or taxes incurred during the return process

We recommend using a tracked and insured shipping method for all international returns. Lammie Designs is not liable for items lost or damaged during return transit.

Contact Us

Policy Updates

Lammie Designs reserves the right to update this policy at any time. Changes will be posted on this page. Continued use of our website constitutes acceptance of the updated policy.